Most of your answers can be found here.
WHAT IF I DID’T RECEIVE ANYTHING, MAYBE I THINK IT’S LOST. HOW CAN YOU SOLVE IT?
If there’s no tracking information, we’re liable for sending you a new one or having you fully refunded.
If there’s tracking information that says the parcel has already in transit, please try to contact your local post office with the provided tracking # and they’ll give you a response. We will also contact them on our side and if any further updates, we will get back to you asap.
WHERE CAN I FIND THE TRACKING #?
Your tracking # can be found either in your account details or the email we sent to you once we marked your order as shipped. You can check it in your email inbox or spam folder.
CAN I RETURN OR EXCHANGE THE ITEM?
HOW LONG DOES IT TAKE TO ARRIVE IN MY COUNTRY?
Standard shipment estimated shipping times (COVID-19 affected):
- United States: 2-5 business days
- Australia and New Zeland: 10-15 business days
- France: 10-15 business days
- Norway: 10-15 business days
- Germany: 10-15 business days
- Sweden: 10-15 business days
- Switzerland: 10-15 business days
- United Kingdom: 6-10 business days
- Other EU countries: 11-16 days
WHICH SHIPPING CARRIER YOU SHIP WITH?
Your packages will be shipped via USPS first-class Package Service.
WHICH KIND OF THE MATERIALS DO YOU USE?
Most of our keychains are made of Stainless Steel and Brass.
Most jewelry in our shop is made of Sterling Silver with 14K Gold and Rose Gold plated. (You can refer to the item listing page for more info)
WHAT IF MY ANSWERS CAN'T BE FOUND HERE?
Please reach us by using the contact form below, generally, we will reply to you in 1 business day.
HONG LONG DO YOU NEED TO PROCESS MY ORDER?
Generally, for made-to-order items, we need 3-5 business days to finish your order.
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