FAQ

Most of your questions can be answered here.

  • If there’s no tracking information, we’re liable for sending you a new one or having you fully refunded.

  • If there’s tracking information that says the parcel has already in transit, please try to contact your local post office with the provided tracking # and they’ll give you a response. We will also contact them on our side and if any further updates, we will get back to you asap.

Your shipping address can only be changed within the first two hours after the order was placed.

Standard shipment estimated shipping times (COVID-19 affected):

 

  • United States: 2-5 business days
  • Australia and New Zeland: 10-15 business days
  • France: 10-15 business days
  • Norway: 10-15 business days
  • Germany: 10-15 business days
  • Sweden: 10-15 business days
  • Switzerland: 10-15 business days
  • United Kingdom: 6-10 business days
  • Other EU countries: 11-16 days

Generally, for made-to-order items, we need 3-5 business days to finish your order.

Your tracking # can be found either in your account details or the email we sent to you once we marked your order as shipped. You can check it in your email inbox or spam folder.

Generally, we will ship your package via USPS First-Class or Priority mail.

We accept Credit Card(Will be processed by Stripe) and Paypal payments.

We currently do not have any subscription service, so you don’t need to worry about this. But if we have this service in the future, we will include it in the store notification and email.

Actually, we don’t control your payment, we accept your payment via Stripe or Paypal, if you believe this happens, you need to contact PayPal, Stripe or your bank for further information.

You can return the product when you receive it in 30 days. For personalized items, we don’t accept a return.

Generally, within the first 2 hours since your order placed.

No worries, just feel free to contact us here, we will send you another new piece free of charge.

For more info, please visit our Terms Of Use page.

Still have a question?

Please contact us for more information.

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