- If there’s no any tracking information, we’re liable for sending you a new one or having you fully refunded.
- If there’s tracking information that says the parcel has already arrived in your country, please try to contact your local post office with the provided tracking # and they’ll give you a response.
- If there’s tracking information that says the parcel is still NOT in your country, we’ll contact our shipping carrier asking for its latest status and get back to you for any further negotiation.
Please refer to our return & exchange policy.
Sure. We’ll update your item with the tracking # once shipped. You can directly track it in your account order details.
Standard shipment estimated shipping times (Item that frequently being purchased from):
- North America: 6-10 business days
- Australia: 6-10 business days
- Brazil: 6-10 business days
- France: 6-10 business days
- Hong Kong: 3-5 business days
- Israel: 6-12 business days
- Norway: 6-10 business days
- Russia: 6-10 business days
- Saudi Arabia: 6-13 business days
- Ukraine: 6-10 business days
- United Kingdom: 6-10 business days
- Other EU countries: 6-10 days
Standard shipment method: Global post (Item will be responsibly delivered by your local post facility).
Updated shipment method: DHL, SF and UPS.
Sure, we’ll contact you upon your custom request to confirm details, to finish building it, approx. 1-4 days.
1.8mm thickness high-quality stainless steel.