What if I did not receive any thing, maybe I think it’s lost . How you solve it2018-07-25T17:15:06+08:00
  • If there’s no any tracking information, we’re liable for sending you a new one or having you fully refunded.
  • If there’s tracking information that says the parcel has already arrived in your country, please try to contact your local post office with the provided tracking # and they’ll give you a response.
  • If there’s tracking information that says the parcel is still NOT in your country, we’ll contact our shipping carrier asking for its latest status and get back to you for any further negotiation.
Can I return or exchange the item2018-07-25T17:14:16+08:00

Please refer to our return & exchange policy.

Where to track my shipment2018-07-25T17:13:27+08:00

Sure. We’ll update your item with the tracking # once shipped. You can directly track it in your account order details.

How long to arrive in my country2018-07-25T17:12:49+08:00

Standard shipment estimated shipping times (Item that frequently being purchased from):

  • North America: 6-10 business days
  • Australia: 6-10 business days
  • Brazil: 6-10 business days
  • France: 6-10 business days
  • Hong Kong: 3-5 business days
  • Israel: 6-12 business days
  • Norway: 6-10 business days
  • Russia: 6-10 business days
  • Saudi Arabia: 6-13 business days
  • Ukraine: 6-10 business days
  • United Kingdom: 6-10 business days
  • Other EU countries: 6-10 days
Updated shipment estimated shipping times via DHL, UPS and SF:
Generally 2-3 days.
What shipment carrier do you prefer to2018-07-25T17:10:58+08:00

Standard shipment method: Global post (Item will be responsibly delivered by your local post facility).

Updated shipment method: DHL, SF and UPS.

What if I have my own design, can you make it? How long?2018-07-25T17:10:27+08:00

Sure, we’ll contact you upon your custom request to confirm details, to finish building it, approx. 1-4 days.

What kind of material do you use2018-07-25T16:51:27+08:00

1.8mm thickness high-quality stainless steel.

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