FAQ

90% questions can be answered here.

How to custom an item in your shop?

All items in our shop can be personalized. Please leave your custom details in the custom box on each listing page and proceed to check out.

Is wholesale available?

For bulk purchase more than 12 pcs, please contact us for more details.

Return, exchange and cancel

Return: For non-custom orders, please contact us within 14 days of delivery. And ship it back to us in 30 days. Custom order can’t be returned.

Exchange: We don’t accept exchanges.

Cancel: Within 24 hours of your purchase, you can request an order cancelation.

Care instructions

About the engraving:

Engravings are etched inside of the item material, so it will last forever in your daily use! But don’t try to use an abrasive paper to abrase it, as none of the engraved products in this world is anti-abrased.

About the stainless steel material:

Our items are anti-scratched during your daily use. But that doesn’t mean you can use a sharp metal tool to scratch its surface to test its functionalities, a better care will last the item use time.

Shipment
  • United States: 4-5 business days (Ships from RIVERSIDE, 92507 CA) via USPS first class.
  • United States: 3-4 business days¬†(Ships from RIVERSIDE, 92507 CA) via USPS priority mail.

 

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