Return and exchange
You can return the product when you receive it in 30 days. For personalized items, we don’t accept a return.
Because all of our products are 100% handmade with full customization, we don’t accept any exchange.
If it’s not a personalized item and there’s no quality or design problem, you need it to be returned, you’re liable for all the freight. Making sure the goods in perfect condition.
If you’re facing problems below, we’ll be at our own expense to send you a new one or have you fully refunded.
- Wrong designs (Usually this term works with customization requests).
- Broken ones. (FunnyMetals Crafts guarantees you with 100% that all our goods are in a perfect situation the moment sending out to you. But once you received a broken one. Please refer to term 4 below).
- Shape much too different from the picture and description.
- Lost or meeting the above 3 terms (Please allow us 1-2 working days to negotiate with the shipping carrier). You will have a timely reply while we finish within this period. And we’ll make advances for you without any further delay after we get confirmation from the shipping carrier.
- The color difference is not included in the above¹.
1. Our products are completely handmade, so each time there may have a tiny color difference.
2. The metal product surface is not anti-scratching. As with all metals, overtime there can be some tiny scratches from daily use. This can not be returned or refunded.
Need help? Submit your ticket here.